Contact Us / Refund and Privacy Policy

We'd love to hear from you! Please feel free to get in touch with us:

For online order and courier queries:

For an e-mail quotation:

Tel: +27 (11) 615 5504 / +27 (11) 616 6773 (currently out of order Telkom line) Please bear with us, only one line which is often very busy, but do feel free to e-mail or for any assistance or queries. Thank you.


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Return and Refunds Policy

The provision of goods and services by BIO-SIL is subject to availability. In cases of unavailability, BIO-SIL will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by BIO-SIL

If a product is damaged or broken when you receive it, you must inform BIO-SIL within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and BIO-SIL itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact BIO-SIL within one working day. We will check our system to see whether a miss pick has occured. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.

Customer Privacy Policy

BIO-SIL shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). 

BIO-SIL respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).